Thank you for visiting our website at www.pinkbubbles.com.vn! We are PBDC Viet Nam Co., Ltd., a company established and operating under the laws of Vietnam. We would like to outline the terms and conditions that apply to all customers, including yourself and any other visitors who have or have not purchased products on www.pinkbubbles.com.vn. It is important that you carefully read and understand these terms and conditions before visiting and/or making a purchase on our website. By visiting and/or purchasing products on www.pinkbubbles.com.vn, you acknowledge that you have read and agreed to comply with these terms and conditions, which include the following details:
1. Policy on Login and Placing an Order
There are no conditions or limitations applied to the provision of our products on www.pinkbubbles.com.vn, such as restrictions related to time or geographic area. You may send us your orders anytime from anywhere. We make every effort to deliver our products to any address, as long as that address is not in a territory that prohibits or is prohibited from importing products from Vietnamese enterprises and/or their affiliate entities. If you cannot find the name of the country where your address is located on the SHIPPING INFORMATION page, please reach out to us at info@pinkbubbles.com.vn.
The term "Login" refers to the action of providing information to create an online account and use it to access www.pinkbubbles.com.vn. It is not mandatory to log in before making a purchase on the website. You have the option to either (i) log in and place an order on www.pinkbubbles.com.vn or (ii) send your order using any other communication method provided on www.pinkbubbles.com.vn.
By logging in and/or placing an order, you agree to provide accurate, complete, and up-to-date information, including your name, shipping address, recipient's phone number, and email address. It is essential that you promptly update any changes to this information. Please be aware that if your order cannot be processed due to inaccurate or incomplete information, we cannot be held responsible and you agree not to seek compensation for any resulting inconveniences or complications.
By logging in and/or placing your order, you confirm that you are at least 16 years old and possess the necessary legal capacity to log in and/or place your order according to the laws of your home country. We reserve the right to reject any login request and/or order for any reason. By logging in and/or placing your order, you also consent to receiving promotional materials at the email address you provided.
It is your responsibility to keep your login information confidential and to inform us immediately if you suspect unauthorized use of your login information. Any orders placed using your login information will be your responsibility. We will do our best to prevent unauthorized access to www.pinkbubbles.com.vn. However, we will not be held responsible for any loss or damage, whether direct or indirect, resulting from unauthorized access to www.pinkbubbles.com.vn by a third party.
You will receive a notification from our system once the order is successful. However, please note that this notification does not guarantee that your order has been accepted or that the product you ordered is available. Just because a product is displayed on www.pinkbubbles.com.vn at a specific time does not mean it is available at all times. If the product you ordered is not available, we reserve the right to cancel the order unilaterally. We will notify you of this cancellation using the telephone number or email address you provided when placing the order. We are under no obligation to fulfill your order until we send a subsequent email confirming that we have accepted it.
All our products will be made with the deepest love and utmost care that we can have for each individual item, along with our sincere gratitude for each order. We will make every effort to provide accurate images and information about our products on www.pinkbubbles.com.vn. However, please note that technical limitations or challenges may affect the transfer of these images and information. Therefore, they should be viewed as illustrations to help customers identify the product. The actual size, shape, color, and other details of the products may vary, especially for handmade products.
2. Policy on Pricing and Promotions
All our products will be listed in Vietnamese dong. The prices include packing costs, value added tax and other taxes and duties applicable under Vietnamese law, but do not include the shipping fee and online payment costs (if any).
The prices are also listed in US dollars, but this applies only when the products are exported, i.e., delivered outside of Vietnam. In this case, the prices include packing costs, taxes and duties applicable under Vietnamese law, but do not include the shipping fee or other taxes and duties applicable under the law of the country where the delivery address is located outside of Vietnam, or online payment costs (if any).
Please note that the total amount of the shipping fee and applicable taxes and duties may vary depending on the country where the delivery address is located. These costs will be clearly displayed at the payment page before you send your order and proceed with the payment.
We will make every effort to ensure that all information, such as prices, taxes and shipping fees, images, descriptions, and other details regarding our products, are displayed accurately and adequately on www.pinkbubbles.com.vn. However, please note that we reserve the right to modify any of this information without prior notice. In the event that any changes are made and you do not agree with them, we may unilaterally cancel your order and refund your payment which we have received for that specific order.
3. Policy on Payment
We have thoroughly researched safe online payment methods and currently, we only accept payments through PayPal. This method applies to all orders, regardless of the delivery address or the total amount. Once you click the “CONTINUE TO CHECKOUT” button, you will be redirected to PayPal’s payment application. You may choose to make the payment using either (i) your PayPal account or (ii) your Visa/Master card via PayPal. All your payment activities will be securely conducted and kept confidential, in accordance with PayPal’s policy. Rest assured that unauthorized third parties, including www.pinkbubbles.com.vn, will not have access to this confidential information.
We also accept offline payment via the following methods:
Cash on delivery (COD); which applies only to orders with a delivery address located in Vietnam and totaling under 2 million VND (inclusive of shipping costs). We will pay for the cash collection fee. To use this method, please reach out to us at info@pinkbubbles.com.vn to confirm the details of your order.
Payment via bank transfer; which applies to all orders, regardless of the delivery address or the total amount, provided that you have completed the transfer before the products are dispatched for delivery. To use this method, please reach out to us at info@pinkbubbles.com.vn to confirm your order details BEFORE you proceed with the transfer. Each party will pay the transfer fees charged by the bank it uses. It is worth noting that we accept only Vietnamese dong for orders with a delivery address located in Vietnam. The beneficiary information will be as follows:
If the payment is made in VND:
Beneficiary’s bank: Ngân hàng TMCP Quân Đội
Bank branch: Phu Xuan
Account number: 151258888
Beneficiary name: CTY TNHH PBDC VIET NAM
Message: “customer’s cellphone number and/or email address” “payment for order”
For example of message: “0903123456 customer@gmail.com payment for order”.
If the payment is made in USD:
Beneficiary’s bank: Military Commercial Joint Stock Bank
Bank branch: Phu Xuan
Account number: 3181500731775
Beneficiary name: PBDC VIETNAM CO. LTD
Message: “customer’s cellphone number and/or email address” “payment for order”
For example of message: “0903123456 customer@gmail.com payment for order”.
We will confirm the successful payment within 2 business days from the date we receive the payment.
If you have paid for your order, but it is cancelled under these terms and conditions, you will be reimbursed as follows: (i) 100% of the payment if the order is cancelled due to our fault, or (ii) the payment minus costs and expenses that we have already paid before the order is cancelled if the order is cancelled due to your fault. We will initiate the reimbursement procedure within 5 business days, after both parties agree on the reimbursement amount, and in accordance with these terms and conditions.
The time it takes for you to receive the reimbursement will depend on the necessary processing time of your bank. We will not be responsible for any loss, damage, or costs incurred by you or any other persons as a result of the bank's delay in processing the reimbursement.
When processing your payment on www.pinkbubbles.com.vn, we use an online payment system provided by legally licensed partners. This system is accepted for use by our customers. To ensure the security and confidentiality of your data and information, we encrypt the exchange between www.pinkbubbles.com.vn and our customers using Secure Socket Layer (SSL) technology. Unless required by law, we and our online payment service partners are committed to taking necessary measures to maintain the confidentiality of your payment activities on our website.
The risks and responsibilities related to the product will be transferred to you once it is delivered to the specified address. However, ownership and other rights will only be transferred to you (i) after we have received full payment for all delivered products and (ii) as outlined in these terms and conditions.
4. Policy on Shipping
Our products will be delivered door to door. On behalf of the customer, we will choose an appropriate shipping entity, which will be responsible for delivering the products and handling all necessary procedures and documentation, such as customs procedures, to ensure delivery to the address provided when placing the order.
The delivery time for addresses in Vietnam will be approximately 2 weeks, while addresses outside of Vietnam can expect delivery in around 4 weeks. Please note that these timeframes do not account for public holidays in Vietnam or the destination country. The delivery time may be longer if we need additional time to complete the products, if the delivery address is in an area that is not conducive to efficient goods delivery, or if there are changes to the import/export policies of the competent authorities, etc. We will notify the customer in a timely manner if there is a delay in delivery.
Please note that we cannot guarantee the delivery time or accept responsibility for any delays caused by factors beyond our control. That said, in the event that you do not receive the product within 60 days from the order date, you have the right to send us a notice to cancel the order and request a full refund of your payment for the cancelled order. However, this only applies if you have not yet received the products at the time the cancellation notice is sent. Additionally, if the product package arrives at your address after the cancellation notice is sent, you must return it with the seal unpeeled within 20 days from the receipt date. Please reach out to us at info@pinkbubbles.com.vn to confirm the shipping entity that will handle the return of the product package. If this situation occurs, and unless there is a different agreement between both parties, we will proceed to cancel the order and refund your payment as if the cancellation was our fault. We will initiate the reimbursement procedure within 5 business days, after both parties agree on the reimbursement amount and the customer has sent us documents issued by the shipping entity proving that the package has been returned. We will cover all costs and expenses incurred for the refund and the return requested by the confirmed shipping entity mentioned above.
We will not be held responsible if you provide an incorrect delivery address. Any changes or revisions to the delivery address will only be accepted if you notify us before the products are dispatched for delivery. You agree to bear all costs, expenses, and liabilities associated with any changes or revisions to the delivery address after the product has been dispatched.
We will be responsible for delivering the tax invoice to the customer. Within 20 days from the date the order is placed, you may request an e-tax invoice by sending your specific requirements, the date of the related order, and any other necessary information to info@pinkbubbles.com.vn. If we do not receive your request for the invoice within those 20 days, it will be automatically issued with the shipping information provided at the time the order was placed. The e-invoice will only be issued once, in the month that the products are delivered and we receive full payment for the related order. It cannot be amended, unless it was wrongly issued due to our mistake.
5. Policy on Inspection and Return of Goods
We minimize the attachment of labels or tags to reduce waste. Because of this, we are unable to determine whether a product has been used or not. Unless stated otherwise in these terms and conditions, all products are considered final sale. You are not allowed to cancel your order or request a return or exchange, unless (i) the product delivered is different from what was ordered, or (ii) the product is delivered more than 60 days after the order date and you have already sent a notice to cancel your order.
Right after products are delivered, the customer should promptly inspect as to whether they were delivered in the correct quantity, good quality, and are identical to the sample picture, product code, size, color, and material, etc. Any complaints about the placed order and/or delivered product, if any, must be notified within 20 days from the delivery date at info@pinkbubbles.com.vn. Please note that the customer will need to film the moment when the product package is opened in order to verify if necessary. We will assist the customer in checking and resolving the order.
If we deliver a product different from what is stated in the order, you may decline to receive it or return it, and request us to redeliver or cancel the order. If you would like to return the product, please reach out to us at info@pinkbubbles.com.vn to receive information about the return method and address. In this case, the product must be returned within 20 days from the date you are informed of the return method and address, based on the receipt and return date confirmed by the shipping entity. We will not require the customer to pay for the order. We will also cover all shipping fees incurred for returning the product via the method and to the address provided by us.
If the order has been paid and the customer requests to cancel the order, we will proceed to refund the payment in accordance with these terms and conditions as if the cancellation was our fault. In particular, the customer will be refunded 100% of the payment for the order plus all shipping fees incurred for returning the product via the method and to the address provided by us. We will initiate the reimbursement procedure within 5 business days after both parties agree on the reimbursement amount and the customer has sent us documents issued by the shipping entity proving that the package has been returned. We will cover all costs and expenses incurred for the refund.
6. Policy on Warranty for Goods
Similar to other fashion retailers, our products are not covered by a warranty.
7. Obligations of Seller and Customers in Every Transaction
Obligations of Seller:
We, as the seller, subject to the provisions in these terms and conditions, shall have the following obligations in every transaction with the customer:
Advise, explain and instruct on all specific information regarding our products to ensure customers understand and can effectively use such products.
Provide products to the customer in a timely manner and in the agreed quantity after the customer has paid us in full.
Resolve any questions and difficulties related to the use of our products.
Provide documents and records regarding payments made by customers, such as invoices, ... reflecting the total amount that customers have paid to us.
Obligations of Buyer:
The customer, as the buyer, subject to the provisions in these terms and conditions, shall have the following obligations in every transaction with us:
Read and understand provisions regarding the supply and use of our products, including these terms and conditions.
Duly comply with the provisions regarding the supply and use of products that we regulate.
Pay us in full the total amount stipulated in the order, along with the applicable invoices and documents (if any).
Support and provide us with complete information regarding the transactions when we require it.
8. Policy on Intellectual Property
Our intellectual property encompasses a wide range of assets, including but not limited to inventions, designs, charts, ideas incorporated within our products, as well as images, content, and other information that we share through www.pinkbubbles.com.vn or any other communication channels, whether registered or not. We also possess all the associated rights and interests in these intellectual properties, granting us the ability to file for registration and protection for any of these assets.
Please note that: (i) our products are intended for your personal use only, and (ii) any images, content, or other information that we provide through www.pinkbubbles.com.vn or any other means of communication is solely for the purpose of introducing our products. You are not granted any rights or permissions to transfer, license, or exercise any acts related to the intellectual properties associated with these products. All intellectual properties, including any rights and interests, remain our sole property at all times. You must not, either personally or through any third party, copy or reproduce the products, whether in part or in whole.
We and our related parties have trademarks, logos, and business names that are displayed on www.pinkbubbles.com.vn, our social media fan pages, and our products and packaging materials. You are strictly prohibited from using such trademarks, logos, and business names without obtaining written permission from us or the related parties. We do not grant any licenses or permissions for the use or reproduction of these trademarks, logos, and business names in any form. We will take necessary actions to protect our rights and interests in accordance with the relevant laws.
9. Policy on the Confidentiality of Personal Data
We understand and respect the importance of privacy when it comes to your personal data. This Policy on confidentiality of personal data and privacy is in accordance with the law that protects personal data. It applies to all personal data as defined by that law. Please note that this policy may be amended, changed, or updated periodically. We recommend checking www.pinkbubbles.com.vn regularly for any updates to this policy.
Please be aware that www.pinkbubbles.com.vn may include links to websites that we do not operate, control, or maintain. The presence of these links does not indicate our approval or endorsement of these sites. We have no control over their content or reliability, and therefore cannot be held responsible for them. We advise you to carefully review the terms of use, and privacy policies of these sites to understand how your data is collected, treated, and shared with us or third parties.
Any questions, comments, requests, or other information that you publicly share on www.pinkbubbles.com.vn, our fan pages, or any other sites will be considered as voluntarily provided to us. This information will not be treated as confidential or exclusive and is not covered by this policy. We have the right to freely and publicly use, reproduce, disclose, transfer, publish, and/or post such information. This includes circulating the information among our affiliated companies, developing, promoting, or manufacturing products, and meeting our customers' needs.
Scope and Purposes of Personal Data Collection:
The personal data that we collect will include: full name, delivery address, phone number, email address, notes provided when placing orders, and information about the orders. This information is collected on the “SHIPPING INFORMATION” page of www.pinkbubbles.com.vn. We also collect information provided when customers request the issuance of tax invoices, including phone number, email address, and the buyer’s name, address, and tax code on the invoices, as well as the invoice delivery address. We do NOT collect information about your bank accounts, bank cards and/or online payment accounts.
The information is collected for the following purposes: to deliver products to customers; to correspond about the orders; to confirm successful bank transfers; to assist customers in managing their login accounts on www.pinkbubbles.com.vn; to issue tax invoices; to introduce new products; to send advertising materials and/or promotion information to customers; and to provide information as required by the competent authorities.
Scope of Personal Data Usage:
You agree that we have the right to use and provide the personal information mentioned above (within Vietnam or overseas) for one or all the said purposes.
Time to Store Personal Data
We will only delete your personal information when you request us to do so.
Individuals or Institutions that Have Access to Personal Data
Only the following individuals and institutions are entitled to access customers’ personal information:
Our managers and employees who are responsible for sales, customer service, accounting, and tax activities. These individuals are entitled to access all collected information.
Managers and employees of the website maintenance service contractor. These individuals are entitled to access all information collected on the website.
Managers and employees of contractors providing accounting and audit services, as well as tax invoice issuance services. These individuals are entitled to access all information necessary for invoice issuance, including the name, address, tax code of buyers on the invoice, and the invoice recipient’s email address.
Managers and employees of shipping service contractors. These individuals are entitled to access all information necessary for shipping and customs declaration, including the buyer’s name, delivery address, phone number, notes provided when placing orders, and details about the orders.
Tax authorities, courts, arbitrators and other competent authorities. These authorities are entitled to access the collected information to the extent provided by law.
Address of the Entity Collecting and Managing Personal Data
The collecting entity’s name: PBDC Vietnam Co., Ltd.
Address: 52/17A Nguyen Thi Thap, Binh Thuan Ward, District 7, Ho Chi Minh City, Vietnam.
Customers may inquire about the collection and treatment of their personal information by sending an email to info@pinkbubbles.com.vn.
Methods and Tools for Customers to Access and Amend Personal Data
You have the right to access the personal data that you have provided to us. You can make changes to this data if it is incorrect, incomplete, confusing, or out-of-date. There are two ways to do this: (i) log in to www.pinkbubbles.com.vn and update your personal data, or (ii) send an email to info@pinkbubbles.com.vn and request us to update your personal data.
Mechanism for receiving and resolving complaints regarding personal information confidentiality
If you have reliable information or suspect that we may use the collected personal information for purposes and in a scope other than those we have notified as above, you may send us a complaint at info@pinkbubbles.com.vn. We undertake to make every effort to resolve your complaints. If you do not agree with the resolution, you may file a complaint with the competent authority or initiate a complaint in a court in Ho Chi Minh City, Vietnam as provided by law.
Safety of Personal Data
We will make every effort to implement effective measures to protect personal data held by us from loss, unauthorized use, alteration, access, disclosure, or destruction. The methods we use to ensure the safety of personal data include: (x) Your personal data and transaction information are protected by being encrypted using Secure Socket Layer (SSL) technology. SSL is a protocol that establishes secure connections between a client and a web server. It encrypts all data transfers to prevent third parties from stealing sensitive information such as login credentials and credit card numbers; and (y) We regularly monitor our system to ensure that there are no breaches of confidentiality and to ensure the integrity of your information.
That being said, you acknowledge that, like any other websites, there may still be risks when using www.pinkbubbles.com.vn. By agreeing to this, you release us from any responsibility for any direct or indirect loss, damage, or costs that may arise from using, logging in, or being unable to use or log into www.pinkbubbles.com.vn not due to our fault.
10. Other Policies:
You are not permitted to use our products for inappropriate purposes. It is your responsibility to use these products with the necessary knowledge, skills, and care. Please note that any advice and information we provide should be used as a reference only, and should be considered in relation to your specific and actual situations and conditions.
We have the right to refuse or temporarily suspend our obligations, and we are not obligated to compensate for any losses or damages that may result from such refusal or suspension. We may exercise this right if, in our sole discretion, we determine that we cannot fulfill our obligations properly and adequately due to either (i) concerns about your financial capacity or personal identification information, or (ii) unforeseen events beyond our control, such as wars, pandemics, natural disasters, objective incidents, human failures, weather conditions, riots, strikes, labor disputes, lack of labor force, lack of materials, lack of essential facilities (including blackouts or internet disconnections), or changes in laws, orders, requests, or instructions by relevant authorities in the respective countries.
Our responsibility, whether in contract or tort, for indemnification of any loss, damage, or cost arising directly or indirectly from any defect or nonconformity of our product, or any other violation by us, shall not exceed the amount that you have paid for the relevant products.
We reserve the right to modify these terms and conditions at any time without prior notification or consent. It is your responsibility to review and abide by the terms and conditions in effect when placing an order on www.pinkbubbles.com.vn.
In any jurisdiction, if any clause of these terms and conditions is found to be illegal, invalid, or unenforceable, it shall only be ineffective to the extent of such restriction or unenforceability. This shall not affect the validity of the other provisions stated here, and such a restriction or unenforceability in one jurisdiction will not impact the validity or enforceability of that provision in any other jurisdiction.
These terms and conditions are governed by the laws of Vietnam. You and we both agree that any issues related to these terms and conditions shall be exclusively handled by the Vietnamese courts.
WWW.PINKBUBBLES.COM.VN AND ALL INFORMATION DISPLAYED ON IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY. THIS INCLUDES BUT IS NOT LIMITED TO THE IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS, PRIVACY, ACCURACY, AND NON-INFRINGEMENT. WE ARE NOT RESPONSIBLE FOR ANY FAULTS OR DEFECTS IN THE CONTENTS OF WWW.PINKBUBBLES.COM.VN. ADDITIONALLY, WE ARE NOT RESPONSIBLE (TO THE FULLEST EXTENT PROVIDED BY LAW) FOR ANY DIRECT OR INDIRECT DAMAGES CAUSED BY THE USE OF OR LOG-IN INTO WWW.PINKBUBBLES.COM.VN, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER LEGAL THEORY.
PINKONE
340 Ung Văn Khiêm, Phường 25, Tp. Hồ Chí Minh, Việt Nam
info@pinkone.com.vn
www.pinkone.com