Shipping and delivery policy

1. Subject of application
For all customers who are individuals, organizations and buying agents of Lacasa, they need to deliver goods directly at home or delivery as required ...

2. Application form
- You will get free delivery to your place in Ho Chi Minh City

- The remaining cases of delivery fees will be calculated according to the shipping schedule of the carrier or Lacasa's fee table. This fee will be notified by the Company and confirmed to you before you proceed with the payment and Lacasa conducts the shipment.

3. Delivery time
You will be delivered within 1 to 7 days depending on the order quantity, and the distance of shipment.

Some cases of force majeure such as bad weather, unfavorable traffic conditions, broken vehicles on delivery lines, problems during shipment. Lacasa can deliver goods slower than expected. We will immediately notify you to know the situation of reasonable sales plan.

4. Responsibility for shipping goods.
- Please check the goods carefully when receiving the goods. When detecting goods damaged, scratched, broken, distorted, or wrong goods, lack of accessories ... then sign to confirm the status of goods with the carrier, the carrier and immediately notify the Company. We aim to handle timely and effective remedies.

- After you sign the receipt with the shipper, carrier and have no idea about the goods. All problems arise with the following goods: damaged, scratched, broken, distorted, wrong goods, lack of supplies - accessories, etc. Lacasa will not be responsible (unless the incident, failure is confirmed) is due to the manufacturer's technical error)

5. Some other conditions
- Lacasa only delivers to the right recipient that you specify when buying. In the course of delivery if there is an unclear change of recipient, the Company has the right to refuse delivery and request customers to receive the goods at the location of the Company.

- If the delivery address is not clear, located in the corner, or in dangerous places, the hilly areas, difficult means of transportation, our company has the right to refuse transportation, delivery. receive goods directly.

- In case Lacasa has shipped the goods to the place of delivery as agreed upon the order, but for some reason the customer requests to return the goods, then the customer must bear the shipping cost according to the prescribed tariff. of the company.

- For heavy and bulky products that need to be transported upstairs without an elevator, please support the delivery during delivery.